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- "body": "[{\"type\": \"paragraph\", \"value\": \"<p>The McGill Student Emergency Response Team (MSERT) is a volunteer\\r\\norganization whose members are dedicated to providing emergency\\r\\npre-hospital care at a First Responder level to the students of McGill\\r\\nUniversity as well as the residents of the city of Montreal.</p>\\r\\n<p>In addition to responding to emergencies, MSERT promotes safety to\\r\\nthe students of McGill University and increases knowledge of dealing\\r\\nwith emergency situations by offering courses in the following: Standard\\r\\nFirst Aid, Cardiopulmonary Resuscitation (CPR-C), and Automated External\\r\\nDefibrillation (AED).</p>\\r\\n<p>In the recruitment of its members and in the care of patients, MSERT\\r\\nremains impartial and neutral to race, sex, creed, religion, background,\\r\\nsexual orientation, financial status, political status, and\\r\\ndisabilities.</p>\\r\\n<h2 id=\\\"history\\\">History</h2>\\r\\n<h3 id=\\\"creation_of_mcgill_first_aid_service\\\">Creation of McGill First\\r\\nAid Service</h3>\\r\\n<p>The McGill First Aid Service (MFAS) was established by students in\\r\\nthe spring of 1997, supported by the Student Society of McGill\\r\\nUniversity (SSMU). Given the nature of several activities at McGill, a\\r\\nlarge number of people and crowds, the inherent free spirit of\\r\\nuniversity students, the ambient weather and environment, and the fact\\r\\nthat average emergency ambulance response time is at least 8-10 minutes,\\r\\nMcGill is in need of a pre-hospital emergency care team, or first aid\\r\\nservice, to supervise and care for students at specific events. It is\\r\\nthis need that led to the birth of MFAS.</p>\\r\\n<p>Since its inception, qualified student volunteers trained in standard\\r\\nto advanced first aid have run MFAS and provided the McGill and Montreal\\r\\ncommunities with the necessary care in emergency situations. Although\\r\\nultimately accountable to the SSMU council and governing bodies, MFAS\\r\\nhas always been led by a democratically elected executive body (herein\\r\\nreferred to as The Executive), consisting solely of MFAS volunteers.</p>\\r\\n<p>MFAS is also a full member of ACERT, the Association of Campus\\r\\nEmergency Response Teams of Canada. Formed in 1995 at the first National\\r\\nConference for Campus Emergency Responders (NCCER), ACERT serves to\\r\\nrepresent all national campus response teams. NCCER is hosted by one of\\r\\nACERT\\u2019s member teams each year and allows for all response teams to\\r\\ntrain and compete together, as well as providing a forum to discuss\\r\\nmethods of training, communication, and leadership.</p>\\r\\n<p>In the winter of 1999, MFAS was upgraded in status from a SSMU club\\r\\nto a SSMU service, indicating its ever-increasing importance in student\\r\\nlife at McGill University. The following semester brought additional\\r\\ngrowth, with the number of volunteers increasing from approximately 10\\r\\nto 50 members. For logistical reasons, two member categories were\\r\\ncreated: active members who volunteered as first aiders at events where\\r\\nMFAS was designated the first aid authority, and general members, who\\r\\nenjoyed the same rights and privileges of active members without acting\\r\\nas first aid volunteers at events. Instead, they assisted in an\\r\\nadministrative capacity within the unit, serving on committees.</p>\\r\\n<p>MFAS continued to grow in the 2001-2002 year. While MFAS had been a\\r\\nmember of ACERT for a few years, NCCER 2001 marked the first time that\\r\\nMFAS attended the NCCER conference. In the fall of 2001, MFAS undertook\\r\\nthe organization and hosting of the ACERT Mixer competition. This event\\r\\nprovides participants with the opportunity to share experiences, improve\\r\\ntheir knowledge, and test their first aid skills in an atmosphere of\\r\\nfriendly competition.</p>\\r\\n<p>On campus, requests for special event coverage increased four-fold.\\r\\nIn addition, mandatory monthly training sessions were initiated. New\\r\\nequipment including blood pressure cuffs, spinal boards, and v-vac\\r\\nsuction units were introduced. The first edition of the Policy and\\r\\nProcedure Manual was written. As a result of these efforts and\\r\\naccomplishments, MFAS was honored at the 2002 SSMU awards ceremony,\\r\\ntaking home SSMU Service of the Year and SSMU President of the Year, as\\r\\nwell as being nominated for Volunteer of the year and Campus Life Fund\\r\\nEvent of the Year.</p>\\r\\n<p>2002-2003 saw MFAS train several of its members as Standard First Aid\\r\\ninstructors. Along with this, a new courses program was piloted to offer\\r\\ncourses at low cost to the McGill community and raise additional funds\\r\\nfor MFAS. Oxygen administration was introduced as part of MFAS protocol\\r\\nto increase the efficacy of care given. The team launched a project with\\r\\nMcGill Athletics to cover intramural hockey and intramural soccer during\\r\\nthe \\u201902-\\u201803 year. Hockey was a great success and has remained since, but\\r\\nsoccer saw a very low injury rate and was dropped as a regular event due\\r\\nto the lack of need of our services. This year saw the creation of a\\r\\nTraining Coordinator to plan and oversee trainings, demonstrating a\\r\\ncommitment by the team to excellence and improvement in skills.</p>\\r\\n<p>2003-2004 marked a huge step in the number of events MFAS covered. In\\r\\nFebruary of 2004, the Upper Residence project was launched on a pilot\\r\\nbasis on weekends. This involved MFAS members being stationed at the\\r\\nBishop Mountain Hall Residences on call overnight. This pilot program\\r\\nwas successful and MFAS\\u2019 services were greatly appreciated in the Upper\\r\\nResidence community. Due to the success of the courses pilot the\\r\\nprevious year, the positions of Courses and Business Coordinators were\\r\\ncreated for the sole purpose of organizing and advertising for\\r\\ncourses.</p>\\r\\n<p>2004-2005 marked a huge increase in volunteer hours, doubling from\\r\\nthe previous year. Upper Residence became a regular shift and was\\r\\ncovered on a nightly basis, not just weekends. This year was also the\\r\\nfirst time that MFAS organized a first responder course to increase the\\r\\nlevel of training of its members. This course taught a higher level of\\r\\nfirst aid and allowed members to have a superior standard of care, equal\\r\\nto that of firefighters. This course included advanced first aid skills\\r\\nand theory, including airway management, spinal injury management and\\r\\noxygen administration. MFAS purchased an Automated External\\r\\nDefibrillator (AED), the first on campus, and trained 4 instructors in\\r\\nits operation. MFAS began to be approached as the AED authority on\\r\\ncampus by both McGill Athletics and McGill Security. As a result, MFAS\\r\\nwas able to advise them in purchasing their own AEDs. This year the\\r\\ncourses program was able to expand to offer career-necessary first aid\\r\\ntraining to faculties such as nursing and physiology. MFAS was also\\r\\ndesignated the largest English authorized provider of first aid courses\\r\\nin Quebec at this point. MFAS members were able to place 3rd in the\\r\\nNCCER competition this year, demonstrating the excellence of care and\\r\\npatient management, even in comparison to other more established first\\r\\nresponse teams.</p>\\r\\n<p>In 2005-2006, all members were trained to use the AED and it was put\\r\\nin Upper Residence so members could respond with it. Since early\\r\\ndefibrillation is crucial in the survival of sudden cardiac arrest, this\\r\\nwas a great step for MFAS. The (on average) 2 minute response time that\\r\\nMFAS has for emergencies in upper residences allows for an 80% survival\\r\\nrate for deadly heart arrhythmias, versus a roughly 20% survival rate\\r\\nafter the 8 minute average response time of Montr\\u00e9al ambulance services.\\r\\nThat February, MFAS hosted the NCCER competition, allowing other\\r\\nCanadian universities to experience Montr\\u00e9al. The first responder course\\r\\nwas held again for a larger part of the team, and allowed even more\\r\\nmembers to become trained to that level. MFAS was given a seat on the\\r\\nACERT board of directors this year, giving MFAS a voice at a national\\r\\nlevel. In terms of service, volunteer hours tripled this year in\\r\\ncomparison with previous years. In addition, MFAS began to be involved\\r\\nin Frosh and Discover McGill training, helping to train the volunteers\\r\\nby supplying them with first aid information relevant to these\\r\\nactivities.</p>\\r\\n<p>2006-2007 held the largest number of volunteer hours to date, at\\r\\nnearly double the previous record. During this year, most of the Shift\\r\\nLeads were Canadian Red Cross First Responders, increasing the level of\\r\\ncare that the team could provide on every shift. MFAS began to cover the\\r\\nengineering Blues Pub on a weekly basis as well. Gerts was removed as a\\r\\nshift due to generally low bar attendance, making first aid coverage\\r\\nunnecessary. To maintain a high level of care, member evaluations were\\r\\ninstated to be carried out as needed on an impartial basis. Moreover, it\\r\\nwas decided by the members of MFAS that should the opportunity to cover\\r\\nthe entire campus on call arise, such as at many other Canadian\\r\\nuniversities, the team would dedicate itself to making this a\\r\\nreality.</p>\\r\\n<p>In the 2007-2008 year, MFAS upgraded its uniforms to not only include\\r\\nthe MFAS shirt, but now also uniform pants and personalized ID badges.\\r\\nIn addition, the Policies and Procedures Manual was rewritten for the\\r\\nfirst time since 2003. MFAS also took on a new project that makes MFAS\\r\\nthe authority on AEDs on the McGill campus. It entails MFAS regularly\\r\\nchecking the condition of each AED on campus on a regular basis to\\r\\nensure that the AEDs are always in working condition, should they be\\r\\nneeded in an emergency. In addition, MFAS increased its proportion of\\r\\ntrained Red Cross First Responders to over 80% of the members certified.\\r\\nIn order to increase the level of care as a provider, MFAS made it\\r\\nmandatory that each Shift Lead hold this level of certification or the\\r\\nequivalent. To keep the team\\u2019s level of training up, MFAS created an\\r\\nentire committee of Training Coordinators, the Training Committee, who\\r\\nare devoted to ensuring that everyone\\u2019s skills are kept fresh and\\r\\nup-to-date.</p>\\r\\n<h3\\r\\nid=\\\"expanding_coverage_to_student_residences_and_drafting_the_247_on_call_proposal\\\">Expanding\\r\\ncoverage to student residences and drafting the 24/7 on-call\\r\\nproposal</h3>\\r\\n<p>Considerable steps towards drafting a campus wide, 24/7 on-call\\r\\ncoverage proposal began in 2008-2009. The completed proposal, submitted\\r\\nto the McGill administration in the spring of 2009 outlined a\\r\\npreliminary scheme of the coverage that MFAS would provide between the\\r\\nhours of 9h00 to 15h00 to the McGill Downtown Campus. In addition to\\r\\ndrafting an on-call proposal, MFAS saw its members 100% First Responder\\r\\ncertified. Seven members were trained as Red Cross Standard First Aid\\r\\nInstructors to keep up with the ever increasing demand of our first aid\\r\\ncourses. MFAS also took steps to revise our official constitution,\\r\\nreplacing the position of VP External with the new position of VP\\r\\nTraining. Following best practice of other CERT teams, the\\r\\nresponsibilities of the VP Training would include heading the Training\\r\\nCommittee and proposing a year-long general training structure in\\r\\nconjunction with the MFAS executive. In April, MFAS was recognized as\\r\\nthe SSMU Service of the Year.</p>\\r\\n<p>Several changes to the preliminary on-call proposal were made during\\r\\nthe 2009-2010 year following feedback from the McGill administration. A\\r\\nmajority vote was received at a general meeting in favour of proceeding\\r\\nwith the on-call protocol pending the approval of the administration.\\r\\nMeanwhile, MFAS hosted the three-day MIXER conference in November,\\r\\nboasting an attendance of nearly 150 delegates from campus emergency\\r\\nresponse teams across Canada. MFAS also participated in a school\\r\\nshooting simulation during the Thanksgiving weekend in conjunction with\\r\\nMcGill Emergency Measures, Urgences Sant\\u00e9 and the Montreal Police\\r\\nDepartment, playing the role of victims and providing casualty\\r\\nsimulation. MFAS then partnered with Missions de Solidarit\\u00e9 Responsable\\r\\nInternational (MSR), who together sent a team of MFAS members to Haiti\\r\\nin June 2010. MFAS successfully elected its first ever VP Training in\\r\\nMarch 2010, and took home the SSMU Service of the Year award for the\\r\\nsecond year in a row.</p>\\r\\n<p>Having heard little about the status of the on-call proposal, the\\r\\nMFAS executive decided in the summer of 2010 to pursue the expansion of\\r\\nour service in residences to include the area of Lower Residences (Royal\\r\\nVictoria College, Carrefour Sherbrooke, University Hall, Presbyterian\\r\\nCollege, and New Residence). We have so far met with resistance from the\\r\\nMcGill administration, with concerns over the public implications of our\\r\\nofficial name. In the meantime, MFAS has worked hard to increase its\\r\\nexposure on campus through its involvement with Orientation Week, Frosh,\\r\\nSafety Week and SSMU-endorsed events. MFAS is quite possibly at its\\r\\nlargest with 59 active members after our September 2010 recruitment. Our\\r\\nvolunteers have also recently become certified by the Heart and Stroke\\r\\nFoundation as epinephrine providers, meaning that MFAS can carry and\\r\\nadminister its own EpiPens\\u00ae while on shift. Despite the current\\r\\nobstacles, MFAS as a whole has so far proven to be exceptionally\\r\\npromising for the upcoming 2010-2011 year.</p>\\r\\n<h3 id=\\\"renaming_mcgill_student_emergency_response_team\\\">Renaming McGill\\r\\nStudent Emergency Response Team</h3>\\r\\n<p>After months of discussions with the McGill administration, residence\\r\\ndirector MichaelPorrit, and McGill Security Services, the members of\\r\\nMFAS formally voted in favour of changing the name of the service to the\\r\\nMcGill Student Emergency Response Team (MSERT) in exchange for\\r\\npermission to expand its coverage zone. MSERT now responds to calls in\\r\\nGardner, Molson, McConnell, Douglas, Greenbriar, Presbyterian College,\\r\\nUniversity Hall, Royal Victoria College, and Carrefour Sherbrooke. After\\r\\na series of time trials over the summer, it was decided that New\\r\\nResidence Hall coverage could not be included in lower residence\\r\\ncoverage. In addition to an increased coverage zone, MSERT was available\\r\\nin residence from 6:00pm to 6:00am, due to the busy schedule of security\\r\\nagents in the early evening. MSERT will continue to work toward becoming\\r\\na more integrated security service, as new protocols are perfected and\\r\\nfinalized.</p>\\r\\n<p>In 2012, MSERT expanded its coverage in Lower Residences to include\\r\\nboth New Residence Hall and La Citadelle. In order to make coverage of\\r\\nNew Residence Hall feasible, MSERT relocated its Lower Residence base\\r\\nfrom RVC to La Citadelle. MSERT also relocated its office in the SSMU\\r\\nbuilding from the 4th floor to the basement in room B23. MSERT continued\\r\\nto be further integrated with McGill Security Services and dispatched\\r\\nthrough the 398-3000 number. In 2012, MSERT decided to run a referendum\\r\\nquestion in order to increase its funding from $0.25 per student to\\r\\n$0.75 per student. In November, the referendum question passed\\r\\nsuccessfully and MSERT\\u2019s annual Student Fees Revenue increased from\\r\\napproximately $10,000.00 to approximately $30,000.00. In February 2013,\\r\\nMSERT was again host to the NCCER conference and its team of responders\\r\\nplaced 11th among 19 campus response teams.</p>\\r\\n<p>With MSERT\\u2019s courses division recognized as the largest English\\r\\nprovider of Canadian Red Cross Standard First Aid courses in Quebec, and\\r\\nwith this division demanding significant organization and delegation of\\r\\nwork, it was decided by the Executive Committee that there was need for\\r\\nthe Executive position of Vice-President of Courses. This position was\\r\\nofficially voted in to be a sixth member of the Executive Committee, and\\r\\nthe Elections held for the 2013-2014 academic year saw the introduction\\r\\nof MSERT\\u2019s first VP Courses.</p>\\r\\n<p>With MSERT better establishing itself as the first aid authority and\\r\\nprovider for the McGill community, the MSERT Executive decided to\\r\\nrevisit the 24/7 campus-wide coverage proposal in the summer of\\r\\n2013.</p>\\r\\n<p>In 2013/2014, MSERT\\u2019s Training Partner contract with the Red Cross\\r\\nwas dropped by SSMU, as they were no longer willing to provide the\\r\\nliability insurance.</p>\\r\\n<p>In 2014/2015 MSERT started being on-call during out office hours,\\r\\nfrom 11am-6pm, in order to advance the goal of 24-hour coverage. No\\r\\ncourses were able to be held during the year as MSERT was no longer a\\r\\nTraining Partner of the Red Cross. In addition, by the end of the year,\\r\\na contract was signed with Kwartha Emergency Safety Training Inc. in\\r\\norder to provide SFA courses to the public again. Profits were split\\r\\n60/40 for KEST/MSERT. The team voted to drop the sixth Executive Member,\\r\\nas the Director of Courses position was deemed unnecessary, and a new\\r\\nposition called \\u201cDirector of Finance and Courses\\u201d was created.</p>\\r\\n<p>In 2015/2016, the Kest agreement was changed to a 55/45 split for\\r\\nKest/MSERT. The veteran members of MSERT received Mental Health First\\r\\nAid Training from McGill\\u2019s \\u201cCounselling and Mental Health Services\\u201d. The\\r\\nresponse was mixed/negative, with many members asserting that the\\r\\ntraining did not change their response, so the initiative was dropped,\\r\\nand to be revisited in future years. The team voted to separate\\r\\n\\u201cDirector of Finance and Courses\\u201d into the Director of Courses and the\\r\\nDirector of Finance and PR.</p>\\r\\n<p>In 2016/2017, MSERT added several items to the pack, including Wet\\r\\nWipes, Pulse Oximeters, and Surgical Masks. The team voted to add\\r\\ncoordinator positions for the Director of Finance and PR. The two\\r\\npositions added were \\u201cConferences Coordinator\\u201d and \\u201cPublic Relations\\r\\nCoordinator\\u201d. MSERT attended the MIXER conference in November 2016 and\\r\\nwon both 1st and 2nd place at the competition. In summer 2017, it was\\r\\ndecided by SSMU and MSERT that we would not renew our contract with\\r\\nKEST, in order to maximize profits earned from our courses.</p>\\r\\n<p>In 2017/2018, SSMU required MSERT to end their agreement with Kwartha\\r\\nEmergency Safety Training Inc because SSMU felt as if MSERT was not\\r\\ngetting enough of the revenue for organizing and offering first aid\\r\\ncourses. SSMU allowed MSERT to sign a Training Partner contract with the\\r\\nRed Cross (like they had every year prior to 2013/2014). MSERT then went\\r\\non to hold 7 first aid courses and generate ~$15,000 worth of revenue,\\r\\nmore than twice as much as the year before. MSERT was also asked to\\r\\nswitch their Lower Residence room within RVC and went from being in the\\r\\nroom across from the west lounge and next to the kitchen to the room\\r\\nunder the west wing staircase. MSERT also implemented two new pieces of\\r\\nequipment: thermometers and fanny packs. \\u201cTeaching Evals\\u201d were also\\r\\nimplemented as the required October Eval for the first time, whereby\\r\\nresponders got feedback on the spot after their evals without any sort\\r\\nof pass/weak pass/conditional pass result. To help improve MSERT\\u2019s\\r\\nnational presence within ACERT, MSERT attended both MIXER and NCCER for\\r\\nthe first time in many years. Due to the SSMU building closure for\\r\\nconstruction, MSERT also was forced to move its office and storage\\r\\ncloset from the SSMU 4th floor to a smaller office and no storage space\\r\\ninto the SSMU rented building 3471 Peel.</p>\\r\\n<h3 id=\\\"recent_history_and_changes_in_the_msert_constitution\\\">Recent\\r\\nhistory and changes in the MSERT constitution</h3>\\r\\n<p>Structurally, there were also a few changes made to the MSERT\\r\\nconstitution. The team voted to introduce the \\u201cElections Committee\\u201d: a\\r\\nbody made up of members of the team that were privy to and were required\\r\\nto discuss confidential matters about the electoral candidates and\\r\\nultimately decide whether or not a candidate could run for the MSERT\\r\\nExecutive Committee. The team also passed a motion to create a new\\r\\nOperations coordinator position, whose job it was to oversee and manage\\r\\nthe Office and Hockey closet. Finally, the team voted on restructuring\\r\\ntwo Executive positions and three coordinator positions. The Executive\\r\\npositions \\u201cDirector of Courses and Conferences\\u201d and \\u201cDirector of\\r\\nFinances and PR\\u201d became the \\u201cDirector of Courses and PR\\u201d and \\u201cDirector\\r\\nof Finances and Conferences\\u201d. The positions Courses Coordinator,\\r\\nFundraising/PR Coordinator, and Sponsorships/Conferences Coordinator\\r\\nbecame the Courses/PR Coordinator and the Fundraising/Conferences\\r\\nCoordinator.</p>\\r\\n<p>In 2018/2019, a lot of change was initiated for MSERT. MSERT hosted\\r\\nNCCER for the first time since 2012, and since MIXER was discontinued by\\r\\nACERT, it was the only conference supported by ACERT throughout the\\r\\nentire academic year. To partially help offset the financial burden of\\r\\nhosting a conference, MSERT increased their number of first aid courses\\r\\nto 12 in total, generating approximately $25,000 in revenue. MSERT also\\r\\nexpanded their coverage, by agreeing to cover all intramural sports at\\r\\nthe new Rutherford Field. This added 67 shifts to the schedule, took\\r\\nmore than 200 hours resulted in a significant increase in calls.</p>\\r\\n<p>To help improve PR, MSERT also created and launched a brand new\\r\\nwebsite, invested a significant amount of money and time into designing\\r\\nand printing posters, business cards, and stickers. They also committed\\r\\nto putting PR material in every one of the Frosh and Residence bags\\r\\n(more than 10,000 printed business cards) for the first time in recent\\r\\nmemory.</p>\\r\\n<p>Due to the SSMU building closure being extended for an indefinite\\r\\namount of time and due to the extreme lack of space in the 3471 Peel\\r\\nbuilding, MSERT worked to improve external relations with McGill\\r\\nAthletics and McGill Residences to secure storage rooms in the McGill\\r\\nGymnasium and in Molson Hall, which were used for courses and training\\r\\nequipment. MSERT also improved relations with the other SSMU safety\\r\\nservices, as preliminary steps were taken towards forming a joint-safety\\r\\nservices PR committee and service request form. Additionally, MSERT had\\r\\nto move Stage 2 of recruitment to the education building, Full Team\\r\\nTrainings to Molson Hall or the McGill Gym, and Half Team Trainings to\\r\\nMcMed 2nd floor or the Nursing Building 20th floor due to the SSMU\\r\\nbuilding closure. MSERT also implemented an equipment-intensive training\\r\\nfocused on wound care and musculoskeletal injuries. And to help improve\\r\\nthe recruitment process, MSERT created a thorough recruitment\\r\\napplication guide to clarify many of the questions held by MSERT\\r\\napplicants and added an \\u201cMMI station\\u201d to Stage 2 of the recruitment\\r\\nprocess. In an effort to try and improve the transition process of\\r\\nrookies onto the team, MSERT organized an Exec-Rookie meeting a few days\\r\\nbefore FR began and also organized one-on-one check-in meetings in\\r\\nFebruary, between members of the Training Committee and each rookie.</p>\\r\\n<p>To increase the transparency and accessibility of MSERT Leadership\\r\\nTeam operations, as well as to hold the MSERT Leadership Team\\r\\naccountable for the work they perform, MSERT implemented mandatory\\r\\nself-reported Hours Worked sheets for all of the Executives and\\r\\nCoordinators for the first time. MSERT also published a \\u201cPortfolio\\r\\nUpdate\\u201d (a semesterly progress report summarizing the work that was done\\r\\nby each executive and coordinator) for all of their active members to\\r\\nsee.</p>\\r\\n<p>Structurally, there were also a few changes made to the MSERT\\r\\nconstitution and internal operating procedures. First, the elections\\r\\nformat was altered. The elections committee was abolished and only the\\r\\ngraduating executive members (called Elections Officers) were left to\\r\\norganize elections and inform the team of any candidates deemed\\r\\nunsuitable for an Executive role. 3-page long candidate platforms were\\r\\npublished to the team 10 days before election day. Speeches were\\r\\neliminated and replaced by a Full-Team Q&A and a Roundtable Q&A.\\r\\nMSERT also took steps to improve its statistical collection and analysis\\r\\nprocesses, which led to the creation of a new coordinator position: The\\r\\nProgram Assessment Coordinator. Additionally, the position of\\r\\n\\u201cEngagement Coordinator\\u201d was added for a few months, to have someone in\\r\\ncharge of making an MSERT Yearbook and to coordinate intramurals. It was\\r\\nthen decided to take two Events Coordinators for the following year\\r\\nrather than continuing the Engagement Coordinator position. One other\\r\\nCoordinator position was also expanded, with the Courses/PR Coordinator\\r\\nposition getting two coordinators due to an increase in demand for\\r\\nPR.</p>\\r\\n<p>Finally, because approximately 45% of the MSERT operating budget for\\r\\nthe 2018-19 year was generated from Courses, MSERT (with the support of\\r\\nSSMU) ran a motion to have MSERT\\u2019s portion of the Safety Services\\r\\nNetwork fee increased from $0.75 to $1.50 without increasing the total\\r\\nvalue of the fee. Instead, $0.75 was transferred from SACCOMS, who was\\r\\non track to run a $90,000 surplus for the 2018-19 year to MSERT. This\\r\\nwill effectively double the operating budget for MSERT in the 2019-20\\r\\nyear, so that they can move forward with ideas such as purchasing all\\r\\nnew uniforms, acquiring more advanced training, subsidising the entire\\r\\ncost of the First Responder course, and much more.</p>\\r\\n<p>As a result of all the improvements and success that was experienced\\r\\nby MSERT in the 2018/19 year, MSERT was recognized by SSMU with the SSMU\\r\\nService of the Year Award and the SSMU Executive Committee of the Year\\r\\naward, for the first time since the early 2010s.</p>\\r\\n<h2 id=\\\"call_statistics\\\">Call statistics</h2>\\r\\n\", \"id\": \"03b588e0-d71f-49f7-9a7b-52109cb70b3c\"}]",
+ "body": "[{\"id\": \"03b588e0-d71f-49f7-9a7b-52109cb70b3c\", \"type\": \"paragraph\", \"value\": \"<p>The McGill Student Emergency Response Team (MSERT) is a volunteer\\r\\norganization whose members are dedicated to providing emergency\\r\\npre-hospital care at a First Responder level to the students of McGill\\r\\nUniversity as well as the residents of the city of Montreal.</p>\\r\\n<p>In addition to responding to emergencies, MSERT promotes safety to\\r\\nthe students of McGill University and increases knowledge of dealing\\r\\nwith emergency situations by offering courses in the following: Standard\\r\\nFirst Aid, Cardiopulmonary Resuscitation (CPR-C), and Automated External\\r\\nDefibrillation (AED).</p>\\r\\n<p>In the recruitment of its members and in the care of patients, MSERT\\r\\nremains impartial and neutral to race, sex, creed, religion, background,\\r\\nsexual orientation, financial status, political status, and\\r\\ndisabilities.</p>\\r\\n<h2 id=\\\"history\\\">History</h2>\\r\\n<h3 id=\\\"creation_of_mcgill_first_aid_service\\\">Creation of McGill First\\r\\nAid Service</h3>\\r\\n<p>The McGill First Aid Service (MFAS) was established by students in\\r\\nthe spring of 1997, supported by the Student Society of McGill\\r\\nUniversity (SSMU). Given the nature of several activities at McGill, a\\r\\nlarge number of people and crowds, the inherent free spirit of\\r\\nuniversity students, the ambient weather and environment, and the fact\\r\\nthat average emergency ambulance response time is at least 8-10 minutes,\\r\\nMcGill is in need of a pre-hospital emergency care team, or first aid\\r\\nservice, to supervise and care for students at specific events. It is\\r\\nthis need that led to the birth of MFAS.</p>\\r\\n<p>Since its inception, qualified student volunteers trained in standard\\r\\nto advanced first aid have run MFAS and provided the McGill and Montreal\\r\\ncommunities with the necessary care in emergency situations. Although\\r\\nultimately accountable to the SSMU council and governing bodies, MFAS\\r\\nhas always been led by a democratically elected executive body (herein\\r\\nreferred to as The Executive), consisting solely of MFAS volunteers.</p>\\r\\n<p>MFAS is also a full member of ACERT, the Association of Campus\\r\\nEmergency Response Teams of Canada. Formed in 1995 at the first National\\r\\nConference for Campus Emergency Responders (NCCER), ACERT serves to\\r\\nrepresent all national campus response teams. NCCER is hosted by one of\\r\\nACERT\\u2019s member teams each year and allows for all response teams to\\r\\ntrain and compete together, as well as providing a forum to discuss\\r\\nmethods of training, communication, and leadership.</p>\\r\\n<p>In the winter of 1999, MFAS was upgraded in status from a SSMU club\\r\\nto a SSMU service, indicating its ever-increasing importance in student\\r\\nlife at McGill University. The following semester brought additional\\r\\ngrowth, with the number of volunteers increasing from approximately 10\\r\\nto 50 members. For logistical reasons, two member categories were\\r\\ncreated: active members who volunteered as first aiders at events where\\r\\nMFAS was designated the first aid authority, and general members, who\\r\\nenjoyed the same rights and privileges of active members without acting\\r\\nas first aid volunteers at events. Instead, they assisted in an\\r\\nadministrative capacity within the unit, serving on committees.</p>\\r\\n<p>MFAS continued to grow in the 2001-2002 year. While MFAS had been a\\r\\nmember of ACERT for a few years, NCCER 2001 marked the first time that\\r\\nMFAS attended the NCCER conference. In the fall of 2001, MFAS undertook\\r\\nthe organization and hosting of the ACERT Mixer competition. This event\\r\\nprovides participants with the opportunity to share experiences, improve\\r\\ntheir knowledge, and test their first aid skills in an atmosphere of\\r\\nfriendly competition.</p>\\r\\n<p>On campus, requests for special event coverage increased four-fold.\\r\\nIn addition, mandatory monthly training sessions were initiated. New\\r\\nequipment including blood pressure cuffs, spinal boards, and v-vac\\r\\nsuction units were introduced. The first edition of the Policy and\\r\\nProcedure Manual was written. As a result of these efforts and\\r\\naccomplishments, MFAS was honored at the 2002 SSMU awards ceremony,\\r\\ntaking home SSMU Service of the Year and SSMU President of the Year, as\\r\\nwell as being nominated for Volunteer of the year and Campus Life Fund\\r\\nEvent of the Year.</p>\\r\\n<p>2002-2003 saw MFAS train several of its members as Standard First Aid\\r\\ninstructors. Along with this, a new courses program was piloted to offer\\r\\ncourses at low cost to the McGill community and raise additional funds\\r\\nfor MFAS. Oxygen administration was introduced as part of MFAS protocol\\r\\nto increase the efficacy of care given. The team launched a project with\\r\\nMcGill Athletics to cover intramural hockey and intramural soccer during\\r\\nthe \\u201902-\\u201803 year. Hockey was a great success and has remained since, but\\r\\nsoccer saw a very low injury rate and was dropped as a regular event due\\r\\nto the lack of need of our services. This year saw the creation of a\\r\\nTraining Coordinator to plan and oversee trainings, demonstrating a\\r\\ncommitment by the team to excellence and improvement in skills.</p>\\r\\n<p>2003-2004 marked a huge step in the number of events MFAS covered. In\\r\\nFebruary of 2004, the Upper Residence project was launched on a pilot\\r\\nbasis on weekends. This involved MFAS members being stationed at the\\r\\nBishop Mountain Hall Residences on call overnight. This pilot program\\r\\nwas successful and MFAS\\u2019 services were greatly appreciated in the Upper\\r\\nResidence community. Due to the success of the courses pilot the\\r\\nprevious year, the positions of Courses and Business Coordinators were\\r\\ncreated for the sole purpose of organizing and advertising for\\r\\ncourses.</p>\\r\\n<p>2004-2005 marked a huge increase in volunteer hours, doubling from\\r\\nthe previous year. Upper Residence became a regular shift and was\\r\\ncovered on a nightly basis, not just weekends. This year was also the\\r\\nfirst time that MFAS organized a first responder course to increase the\\r\\nlevel of training of its members. This course taught a higher level of\\r\\nfirst aid and allowed members to have a superior standard of care, equal\\r\\nto that of firefighters. This course included advanced first aid skills\\r\\nand theory, including airway management, spinal injury management and\\r\\noxygen administration. MFAS purchased an Automated External\\r\\nDefibrillator (AED), the first on campus, and trained 4 instructors in\\r\\nits operation. MFAS began to be approached as the AED authority on\\r\\ncampus by both McGill Athletics and McGill Security. As a result, MFAS\\r\\nwas able to advise them in purchasing their own AEDs. This year the\\r\\ncourses program was able to expand to offer career-necessary first aid\\r\\ntraining to faculties such as nursing and physiology. MFAS was also\\r\\ndesignated the largest English authorized provider of first aid courses\\r\\nin Quebec at this point. MFAS members were able to place 3rd in the\\r\\nNCCER competition this year, demonstrating the excellence of care and\\r\\npatient management, even in comparison to other more established first\\r\\nresponse teams.</p>\\r\\n<p>In 2005-2006, all members were trained to use the AED and it was put\\r\\nin Upper Residence so members could respond with it. Since early\\r\\ndefibrillation is crucial in the survival of sudden cardiac arrest, this\\r\\nwas a great step for MFAS. The (on average) 2 minute response time that\\r\\nMFAS has for emergencies in upper residences allows for an 80% survival\\r\\nrate for deadly heart arrhythmias, versus a roughly 20% survival rate\\r\\nafter the 8 minute average response time of Montr\\u00e9al ambulance services.\\r\\nThat February, MFAS hosted the NCCER competition, allowing other\\r\\nCanadian universities to experience Montr\\u00e9al. The first responder course\\r\\nwas held again for a larger part of the team, and allowed even more\\r\\nmembers to become trained to that level. MFAS was given a seat on the\\r\\nACERT board of directors this year, giving MFAS a voice at a national\\r\\nlevel. In terms of service, volunteer hours tripled this year in\\r\\ncomparison with previous years. In addition, MFAS began to be involved\\r\\nin Frosh and Discover McGill training, helping to train the volunteers\\r\\nby supplying them with first aid information relevant to these\\r\\nactivities.</p>\\r\\n<p>2006-2007 held the largest number of volunteer hours to date, at\\r\\nnearly double the previous record. During this year, most of the Shift\\r\\nLeads were Canadian Red Cross First Responders, increasing the level of\\r\\ncare that the team could provide on every shift. MFAS began to cover the\\r\\nengineering Blues Pub on a weekly basis as well. Gerts was removed as a\\r\\nshift due to generally low bar attendance, making first aid coverage\\r\\nunnecessary. To maintain a high level of care, member evaluations were\\r\\ninstated to be carried out as needed on an impartial basis. Moreover, it\\r\\nwas decided by the members of MFAS that should the opportunity to cover\\r\\nthe entire campus on call arise, such as at many other Canadian\\r\\nuniversities, the team would dedicate itself to making this a\\r\\nreality.</p>\\r\\n<p>In the 2007-2008 year, MFAS upgraded its uniforms to not only include\\r\\nthe MFAS shirt, but now also uniform pants and personalized ID badges.\\r\\nIn addition, the Policies and Procedures Manual was rewritten for the\\r\\nfirst time since 2003. MFAS also took on a new project that makes MFAS\\r\\nthe authority on AEDs on the McGill campus. It entails MFAS regularly\\r\\nchecking the condition of each AED on campus on a regular basis to\\r\\nensure that the AEDs are always in working condition, should they be\\r\\nneeded in an emergency. In addition, MFAS increased its proportion of\\r\\ntrained Red Cross First Responders to over 80% of the members certified.\\r\\nIn order to increase the level of care as a provider, MFAS made it\\r\\nmandatory that each Shift Lead hold this level of certification or the\\r\\nequivalent. To keep the team\\u2019s level of training up, MFAS created an\\r\\nentire committee of Training Coordinators, the Training Committee, who\\r\\nare devoted to ensuring that everyone\\u2019s skills are kept fresh and\\r\\nup-to-date.</p>\\r\\n<h3\\r\\nid=\\\"expanding_coverage_to_student_residences_and_drafting_the_247_on_call_proposal\\\">Expanding\\r\\ncoverage to student residences and drafting the 24/7 on-call\\r\\nproposal</h3>\\r\\n<p>Considerable steps towards drafting a campus wide, 24/7 on-call\\r\\ncoverage proposal began in 2008-2009. The completed proposal, submitted\\r\\nto the McGill administration in the spring of 2009 outlined a\\r\\npreliminary scheme of the coverage that MFAS would provide between the\\r\\nhours of 9h00 to 15h00 to the McGill Downtown Campus. In addition to\\r\\ndrafting an on-call proposal, MFAS saw its members 100% First Responder\\r\\ncertified. Seven members were trained as Red Cross Standard First Aid\\r\\nInstructors to keep up with the ever increasing demand of our first aid\\r\\ncourses. MFAS also took steps to revise our official constitution,\\r\\nreplacing the position of VP External with the new position of VP\\r\\nTraining. Following best practice of other CERT teams, the\\r\\nresponsibilities of the VP Training would include heading the Training\\r\\nCommittee and proposing a year-long general training structure in\\r\\nconjunction with the MFAS executive. In April, MFAS was recognized as\\r\\nthe SSMU Service of the Year.</p>\\r\\n<p>Several changes to the preliminary on-call proposal were made during\\r\\nthe 2009-2010 year following feedback from the McGill administration. A\\r\\nmajority vote was received at a general meeting in favour of proceeding\\r\\nwith the on-call protocol pending the approval of the administration.\\r\\nMeanwhile, MFAS hosted the three-day MIXER conference in November,\\r\\nboasting an attendance of nearly 150 delegates from campus emergency\\r\\nresponse teams across Canada. MFAS also participated in a school\\r\\nshooting simulation during the Thanksgiving weekend in conjunction with\\r\\nMcGill Emergency Measures, Urgences Sant\\u00e9 and the Montreal Police\\r\\nDepartment, playing the role of victims and providing casualty\\r\\nsimulation. MFAS then partnered with Missions de Solidarit\\u00e9 Responsable\\r\\nInternational (MSR), who together sent a team of MFAS members to Haiti\\r\\nin June 2010. MFAS successfully elected its first ever VP Training in\\r\\nMarch 2010, and took home the SSMU Service of the Year award for the\\r\\nsecond year in a row.</p>\\r\\n<p>Having heard little about the status of the on-call proposal, the\\r\\nMFAS executive decided in the summer of 2010 to pursue the expansion of\\r\\nour service in residences to include the area of Lower Residences (Royal\\r\\nVictoria College, Carrefour Sherbrooke, University Hall, Presbyterian\\r\\nCollege, and New Residence). We have so far met with resistance from the\\r\\nMcGill administration, with concerns over the public implications of our\\r\\nofficial name. In the meantime, MFAS has worked hard to increase its\\r\\nexposure on campus through its involvement with Orientation Week, Frosh,\\r\\nSafety Week and SSMU-endorsed events. MFAS is quite possibly at its\\r\\nlargest with 59 active members after our September 2010 recruitment. Our\\r\\nvolunteers have also recently become certified by the Heart and Stroke\\r\\nFoundation as epinephrine providers, meaning that MFAS can carry and\\r\\nadminister its own EpiPens\\u00ae while on shift. Despite the current\\r\\nobstacles, MFAS as a whole has so far proven to be exceptionally\\r\\npromising for the upcoming 2010-2011 year.</p>\\r\\n<h3 id=\\\"renaming_mcgill_student_emergency_response_team\\\">Renaming McGill\\r\\nStudent Emergency Response Team</h3>\\r\\n<p>After months of discussions with the McGill administration, residence\\r\\ndirector MichaelPorrit, and McGill Security Services, the members of\\r\\nMFAS formally voted in favour of changing the name of the service to the\\r\\nMcGill Student Emergency Response Team (MSERT) in exchange for\\r\\npermission to expand its coverage zone. MSERT now responds to calls in\\r\\nGardner, Molson, McConnell, Douglas, Greenbriar, Presbyterian College,\\r\\nUniversity Hall, Royal Victoria College, and Carrefour Sherbrooke. After\\r\\na series of time trials over the summer, it was decided that New\\r\\nResidence Hall coverage could not be included in lower residence\\r\\ncoverage. In addition to an increased coverage zone, MSERT was available\\r\\nin residence from 6:00pm to 6:00am, due to the busy schedule of security\\r\\nagents in the early evening. MSERT will continue to work toward becoming\\r\\na more integrated security service, as new protocols are perfected and\\r\\nfinalized.</p>\\r\\n<p>In 2012, MSERT expanded its coverage in Lower Residences to include\\r\\nboth New Residence Hall and La Citadelle. In order to make coverage of\\r\\nNew Residence Hall feasible, MSERT relocated its Lower Residence base\\r\\nfrom RVC to La Citadelle. MSERT also relocated its office in the SSMU\\r\\nbuilding from the 4th floor to the basement in room B23. MSERT continued\\r\\nto be further integrated with McGill Security Services and dispatched\\r\\nthrough the 398-3000 number. In 2012, MSERT decided to run a referendum\\r\\nquestion in order to increase its funding from $0.25 per student to\\r\\n$0.75 per student. In November, the referendum question passed\\r\\nsuccessfully and MSERT\\u2019s annual Student Fees Revenue increased from\\r\\napproximately $10,000.00 to approximately $30,000.00. In February 2013,\\r\\nMSERT was again host to the NCCER conference and its team of responders\\r\\nplaced 11th among 19 campus response teams.</p>\\r\\n<p>With MSERT\\u2019s courses division recognized as the largest English\\r\\nprovider of Canadian Red Cross Standard First Aid courses in Quebec, and\\r\\nwith this division demanding significant organization and delegation of\\r\\nwork, it was decided by the Executive Committee that there was need for\\r\\nthe Executive position of Vice-President of Courses. This position was\\r\\nofficially voted in to be a sixth member of the Executive Committee, and\\r\\nthe Elections held for the 2013-2014 academic year saw the introduction\\r\\nof MSERT\\u2019s first VP Courses.</p>\\r\\n<p>With MSERT better establishing itself as the first aid authority and\\r\\nprovider for the McGill community, the MSERT Executive decided to\\r\\nrevisit the 24/7 campus-wide coverage proposal in the summer of\\r\\n2013.</p>\\r\\n<p>In 2013/2014, MSERT\\u2019s Training Partner contract with the Red Cross\\r\\nwas dropped by SSMU, as they were no longer willing to provide the\\r\\nliability insurance.</p>\\r\\n<p>In 2014/2015 MSERT started being on-call during out office hours,\\r\\nfrom 11am-6pm, in order to advance the goal of 24-hour coverage. No\\r\\ncourses were able to be held during the year as MSERT was no longer a\\r\\nTraining Partner of the Red Cross. In addition, by the end of the year,\\r\\na contract was signed with Kwartha Emergency Safety Training Inc. in\\r\\norder to provide SFA courses to the public again. Profits were split\\r\\n60/40 for KEST/MSERT. The team voted to drop the sixth Executive Member,\\r\\nas the Director of Courses position was deemed unnecessary, and a new\\r\\nposition called \\u201cDirector of Finance and Courses\\u201d was created.</p>\\r\\n<p>In 2015/2016, the Kest agreement was changed to a 55/45 split for\\r\\nKest/MSERT. The veteran members of MSERT received Mental Health First\\r\\nAid Training from McGill\\u2019s \\u201cCounselling and Mental Health Services\\u201d. The\\r\\nresponse was mixed/negative, with many members asserting that the\\r\\ntraining did not change their response, so the initiative was dropped,\\r\\nand to be revisited in future years. The team voted to separate\\r\\n\\u201cDirector of Finance and Courses\\u201d into the Director of Courses and the\\r\\nDirector of Finance and PR.</p>\\r\\n<p>In 2016/2017, MSERT added several items to the pack, including Wet\\r\\nWipes, Pulse Oximeters, and Surgical Masks. The team voted to add\\r\\ncoordinator positions for the Director of Finance and PR. The two\\r\\npositions added were \\u201cConferences Coordinator\\u201d and \\u201cPublic Relations\\r\\nCoordinator\\u201d. MSERT attended the MIXER conference in November 2016 and\\r\\nwon both 1st and 2nd place at the competition. In summer 2017, it was\\r\\ndecided by SSMU and MSERT that we would not renew our contract with\\r\\nKEST, in order to maximize profits earned from our courses.</p>\\r\\n<p>In 2017/2018, SSMU required MSERT to end their agreement with Kwartha\\r\\nEmergency Safety Training Inc because SSMU felt as if MSERT was not\\r\\ngetting enough of the revenue for organizing and offering first aid\\r\\ncourses. SSMU allowed MSERT to sign a Training Partner contract with the\\r\\nRed Cross (like they had every year prior to 2013/2014). MSERT then went\\r\\non to hold 7 first aid courses and generate ~$15,000 worth of revenue,\\r\\nmore than twice as much as the year before. MSERT was also asked to\\r\\nswitch their Lower Residence room within RVC and went from being in the\\r\\nroom across from the west lounge and next to the kitchen to the room\\r\\nunder the west wing staircase. MSERT also implemented two new pieces of\\r\\nequipment: thermometers and fanny packs. \\u201cTeaching Evals\\u201d were also\\r\\nimplemented as the required October Eval for the first time, whereby\\r\\nresponders got feedback on the spot after their evals without any sort\\r\\nof pass/weak pass/conditional pass result. To help improve MSERT\\u2019s\\r\\nnational presence within ACERT, MSERT attended both MIXER and NCCER for\\r\\nthe first time in many years. Due to the SSMU building closure for\\r\\nconstruction, MSERT also was forced to move its office and storage\\r\\ncloset from the SSMU 4th floor to a smaller office and no storage space\\r\\ninto the SSMU rented building 3471 Peel.</p>\\r\\n<h3 id=\\\"recent_history_and_changes_in_the_msert_constitution\\\">Recent\\r\\nhistory and changes in the MSERT constitution</h3>\\r\\n<p>Structurally, there were also a few changes made to the MSERT\\r\\nconstitution. The team voted to introduce the \\u201cElections Committee\\u201d: a\\r\\nbody made up of members of the team that were privy to and were required\\r\\nto discuss confidential matters about the electoral candidates and\\r\\nultimately decide whether or not a candidate could run for the MSERT\\r\\nExecutive Committee. The team also passed a motion to create a new\\r\\nOperations coordinator position, whose job it was to oversee and manage\\r\\nthe Office and Hockey closet. Finally, the team voted on restructuring\\r\\ntwo Executive positions and three coordinator positions. The Executive\\r\\npositions \\u201cDirector of Courses and Conferences\\u201d and \\u201cDirector of\\r\\nFinances and PR\\u201d became the \\u201cDirector of Courses and PR\\u201d and \\u201cDirector\\r\\nof Finances and Conferences\\u201d. The positions Courses Coordinator,\\r\\nFundraising/PR Coordinator, and Sponsorships/Conferences Coordinator\\r\\nbecame the Courses/PR Coordinator and the Fundraising/Conferences\\r\\nCoordinator.</p>\\r\\n<p>In 2018/2019, a lot of change was initiated for MSERT. MSERT hosted\\r\\nNCCER for the first time since 2012, and since MIXER was discontinued by\\r\\nACERT, it was the only conference supported by ACERT throughout the\\r\\nentire academic year. To partially help offset the financial burden of\\r\\nhosting a conference, MSERT increased their number of first aid courses\\r\\nto 12 in total, generating approximately $25,000 in revenue. MSERT also\\r\\nexpanded their coverage, by agreeing to cover all intramural sports at\\r\\nthe new Rutherford Field. This added 67 shifts to the schedule, took\\r\\nmore than 200 hours resulted in a significant increase in calls.</p>\\r\\n<p>To help improve PR, MSERT also created and launched a brand new\\r\\nwebsite, invested a significant amount of money and time into designing\\r\\nand printing posters, business cards, and stickers. They also committed\\r\\nto putting PR material in every one of the Frosh and Residence bags\\r\\n(more than 10,000 printed business cards) for the first time in recent\\r\\nmemory.</p>\\r\\n<p>Due to the SSMU building closure being extended for an indefinite\\r\\namount of time and due to the extreme lack of space in the 3471 Peel\\r\\nbuilding, MSERT worked to improve external relations with McGill\\r\\nAthletics and McGill Residences to secure storage rooms in the McGill\\r\\nGymnasium and in Molson Hall, which were used for courses and training\\r\\nequipment. MSERT also improved relations with the other SSMU safety\\r\\nservices, as preliminary steps were taken towards forming a joint-safety\\r\\nservices PR committee and service request form. Additionally, MSERT had\\r\\nto move Stage 2 of recruitment to the education building, Full Team\\r\\nTrainings to Molson Hall or the McGill Gym, and Half Team Trainings to\\r\\nMcMed 2nd floor or the Nursing Building 20th floor due to the SSMU\\r\\nbuilding closure. MSERT also implemented an equipment-intensive training\\r\\nfocused on wound care and musculoskeletal injuries. And to help improve\\r\\nthe recruitment process, MSERT created a thorough recruitment\\r\\napplication guide to clarify many of the questions held by MSERT\\r\\napplicants and added an \\u201cMMI station\\u201d to Stage 2 of the recruitment\\r\\nprocess. In an effort to try and improve the transition process of\\r\\nrookies onto the team, MSERT organized an Exec-Rookie meeting a few days\\r\\nbefore FR began and also organized one-on-one check-in meetings in\\r\\nFebruary, between members of the Training Committee and each rookie.</p>\\r\\n<p>To increase the transparency and accessibility of MSERT Leadership\\r\\nTeam operations, as well as to hold the MSERT Leadership Team\\r\\naccountable for the work they perform, MSERT implemented mandatory\\r\\nself-reported Hours Worked sheets for all of the Executives and\\r\\nCoordinators for the first time. MSERT also published a \\u201cPortfolio\\r\\nUpdate\\u201d (a semesterly progress report summarizing the work that was done\\r\\nby each executive and coordinator) for all of their active members to\\r\\nsee.</p>\\r\\n<p>Structurally, there were also a few changes made to the MSERT\\r\\nconstitution and internal operating procedures. First, the elections\\r\\nformat was altered. The elections committee was abolished and only the\\r\\ngraduating executive members (called Elections Officers) were left to\\r\\norganize elections and inform the team of any candidates deemed\\r\\nunsuitable for an Executive role. 3-page long candidate platforms were\\r\\npublished to the team 10 days before election day. Speeches were\\r\\neliminated and replaced by a Full-Team Q&A and a Roundtable Q&A.\\r\\nMSERT also took steps to improve its statistical collection and analysis\\r\\nprocesses, which led to the creation of a new coordinator position: The\\r\\nProgram Assessment Coordinator. Additionally, the position of\\r\\n\\u201cEngagement Coordinator\\u201d was added for a few months, to have someone in\\r\\ncharge of making an MSERT Yearbook and to coordinate intramurals. It was\\r\\nthen decided to take two Events Coordinators for the following year\\r\\nrather than continuing the Engagement Coordinator position. One other\\r\\nCoordinator position was also expanded, with the Courses/PR Coordinator\\r\\nposition getting two coordinators due to an increase in demand for\\r\\nPR.</p>\\r\\n<p>Finally, because approximately 45% of the MSERT operating budget for\\r\\nthe 2018-19 year was generated from Courses, MSERT (with the support of\\r\\nSSMU) ran a motion to have MSERT\\u2019s portion of the Safety Services\\r\\nNetwork fee increased from $0.75 to $1.50 without increasing the total\\r\\nvalue of the fee. Instead, $0.75 was transferred from SACCOMS, who was\\r\\non track to run a $90,000 surplus for the 2018-19 year to MSERT. This\\r\\nwill effectively double the operating budget for MSERT in the 2019-20\\r\\nyear, so that they can move forward with ideas such as purchasing all\\r\\nnew uniforms, acquiring more advanced training, subsidising the entire\\r\\ncost of the First Responder course, and much more.</p>\\r\\n<p>As a result of all the improvements and success that was experienced\\r\\nby MSERT in the 2018/19 year, MSERT was recognized by SSMU with the SSMU\\r\\nService of the Year Award and the SSMU Executive Committee of the Year\\r\\naward, for the first time since the early 2010s.</p>\\r\\n<h2 id=\\\"call_statistics\\\">Call statistics</h2>\\r\\n\"}]",
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